Known issues

Q: When I send a message, sometimes an orphaned compose window is created and shown on the taskbar

A: This behavior is caused by a bug in Outlook 98 and 2000 (Outlook 97 does not appear to be affected): showing any dialog just before the message is actually sent causes Outlook's hidden compose window to become visible. This bug only manifests itself on Windows NT 4.0 (any Service Pack).

To fix this problem, download and install Outlook  attachment security patch (available since July 1999).

Outlook 98 (US edition): http://officeupdate.microsoft.com/downloadDetails/O98attch.htm

Outlook 98 (International) : http://officeupdate.microsoft.com/Articles/O98attchinternational.htm

Outlook 2000 (US Edition): http://officeupdate.microsoft.com/2000/downloadDetails/O2Kattch.htm

Outlook 2000 (International): http://officeupdate.microsoft.com/2000/articles/O2Kattchinternational.htm

Q: When I send my Word document from within Word, embedded files are not compressed

A: The chances are document only contains a link to the file, but not the file itself. Another possible cause might be that you have an embedded OLE object, not a real attachment - A++ ZIP is careful not to compress this kind of attachment as your recipient might not be able to read it. To make sure Word document itself with all the embedded objects is sent as a real attachment, use "File | Send To | Mail Recipient (as attachment)" menu command in Word.

Q: I installed A++ ZIP under Outlook Express, but my attachments are not compressed!

A: Outlook Express is not supported by A++ ZIP. You need to have Outlook 97, 98 or 2000. As far as I know MS Exchange Client is fine too, but not too many people are using it these days. As much as I'd love to support Outlook Express, MS does not provide any means (documented at least) for A++ ZIP to hook it up. If you know otherwise, please drop me a note.